We deliver to various countries outside the Netherlands. CoolSense is also available in Belgium, Germany, and Luxembourg.

Delivery within the Netherlands typically takes 3-5 business days. For international orders, delivery usually takes 5-7 business days.

If you have not received your order after 10 business days, please contact us at info@cool-sense.com. We will ensure you receive a replacement.

If our products do not meet your expectations, you will receive a full refund. Our money-back guarantee is valid for 14 business days after your purchase.

After receiving your CoolSense order, you have 14 business days to cancel your purchase without providing a reason.

To initiate a return:

1. Contact us at info@coolsense.com.
2. We will send you a return label by email.
3. Return the product within 14 days after cancellation.

Once we have received the unused, undamaged product, we will process your refund within 14 days.

Note: The cost of the return label will be deducted from the refund amount.

All our products comply with the latest European Union cosmetic regulations. For more information, visit the official website: EU Cosmetics Legislation.

Yes, our products are safe to use during pregnancy and breastfeeding. If in doubt, always consult your doctor.

When used as directed, it will not stain clothing. For extra peace of mind, wash the treated area in the morning.

Wait at least 24 hours after shaving or trimming before applying the product to avoid irritation.

Our products are suitable for individuals aged 12 and older.