Shipping policy

CoolSense Shipping Policy

Welcome to CoolSense. Please review our Shipping Policy carefully, as it forms part of the terms and conditions for using our website. By placing an order, you agree to the following terms:

Shipping Timeframes

  • Domestic Orders: Estimated delivery within 3-5 business days after order processing.
  • International Orders: Estimated delivery within 5-7 business days after order processing.

Please note:
These delivery timeframes are estimates only and are not guaranteed. Delivery may be delayed due to factors beyond our control, including but not limited to carrier delays, customs processing, or other unforeseen circumstances.

Shipping Carriers

All shipments are handled by reputable third-party carriers. Once your order is dispatched, the risk of loss or damage passes to you. CoolSense does not assume any responsibility for any delays, losses, or damages incurred during transit. Any issues should be resolved directly with the shipping carrier.

Disclaimer of Liability

  • No Warranty: CoolSense provides shipping services on an "as-is" basis. We expressly disclaim all warranties—whether express or implied—including, but not limited to, warranties of merchantability or fitness for a particular purpose.
  • Limitation of Liability: To the fullest extent permitted by law, CoolSense shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from shipping delays, lost or damaged packages, or any other issues related to shipping.
  • Risk Transfer: All risk of loss or damage is transferred to you upon the package's handover to the carrier. CoolSense is not responsible for any occurrences after the shipment leaves our facility.

By placing an order with CoolSense, you acknowledge and agree that:

  • Shipping time estimates are non-binding.
  • CoolSense is not responsible for any issues arising during the transit process.
  • Any disputes or claims regarding shipping issues are solely between you and the carrier.

Shipping Charges

Shipping charges are calculated at checkout based on your order's destination and shipping method. These charges are non-refundable except in cases where CoolSense has made an error in shipping charges or service.

Returns and Exchanges

For information regarding returns and exchanges, please refer to our separate Returns and Exchanges Policy. Any claims for shipping damage must be filed directly with the respective carrier.

Policy Updates

CoolSense reserves the right to modify this Shipping Policy at any time without prior notice. It is your responsibility to review this policy periodically. Continued use of our services signifies your acceptance of any such changes.

Contact Information

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at:
Email: info@cool-sense.com

Thank you for choosing CoolSense. We appreciate your business and your understanding of our shipping terms.