We deliver to several countries beyond the Netherlands. CoolSense is also available in Belgium, Germany & Luxembourg.

Delivery within the Netherlands typically takes 3-5 working days. For international orders, delivery usually takes 5-7 working days.

If you haven't received your order after 10 working days, please get in touch with us at info@cool-sense.com, and we will arrange for a replacement to be sent.

If our products don't meet your expectations, we will refund your money. Our money-back guarantee is valid for 14 working days after ordering your product.

After receiving your CoolSense order, you have 14 working days to cancel your purchase — no questions asked.

To initiate a return:

1. Contact us at info@coolsense.com.
2. We'll email you a return label.
3. Send the product back within 14 days of cancellation.

Once we receive the unused, undamaged product, we'll process your refund within 14 days.

Note: The cost of the return label will be deducted from your refund amount.

All our products comply with the latest European Union Cosmetics Regulation. For more information, visit the official website: EU Cosmetics Legislation.

Yes, our products are safe during pregnancy and breastfeeding. If unsure, always consult your doctor.

If used as directed, it will not stain clothes. Wash the treated area in the morning for extra peace of mind.

Wait at least 24 hours after shaving or trimming before applying to avoid irritation.

Our products are suitable for individuals aged 12 and older.